Terms and Conditions


Terms and Conditions

Welcome to by Wilton Denmark’s webshop. By trading on this website, you automatically accept the conditions below. We therefore recommend that you read the terms and conditions carefully before shopping in by Wilton Denmark’s webshop.


When purchasing items in by Wilton Denmark’s webshop, you must fill in your personal information such as name, address and payment information. Once this is done, you will receive a confirmation of your order per. e-mail. Please note that this is not the final order confirmation. Once the payment has been approved and the item is registered, you will receive a final order confirmation. If you have further questions, please contact By Wilton Denmark on +45 49 40 50 81 every weekday between 08.30 and 16.00 or write to kundeservice@bywilton.dk

Right of return

byWilton Denmark’s webshop offers a 14-day full return policy valid from the day you receive your goods. The goods must be returned unused and in the same condition as on receipt. The sign must not be damaged, scratched and all parts of the box must be intact, otherwise it will not be returned. The return slip must be filled in and enclosed in the package, the return slip can be found on the website under CUSTOMER SERVICE, ‘how do I return my item’. You can also contact us at info@bywilton.dk and we will send it to you. Items without a completed return slip will not be returned. We do not accept packages sent by post cash on delivery. Once we have received the item and approved the return, we will transfer the purchase amount, excluding shipping costs, to the credit card with which the item has been paid for. Dette er for at undgå ulovlig brug af stjålne kreditkort. Remember to save your postal receipt as proof that the item has been sent. The cost of returning items must be paid by the buyer.

byWilton Denmark’s webshop trades under the Purchase Act and under the guidelines given by the Danish Consumer Agency. Any errors or defects in delivery from by Wilton Denmark must be claimed within 8 days of receipt. Complaints are made in accordance with the rules of the Purchase Act. It is your duty to indicate and on request show how the error or defect manifests itself. This means that you can complain about errors and defects in the item, which have occurred within 24 months of purchase. However, this does not apply to defects, damage or wear and tear due to incorrect use, lack of maintenance or ordinary wear and tear. In the event of a complaint, errors and defects or in the event of non-delivery, please contact by Wilton Denmark on tel. +45 49 40 50 81 or at info@bywilton.dk


If it turns out that the item you want is sold out, please contact by Wilton Denmark on +45 49 40 50 81 or at info@bywilton.dk

In general

We send all items as parcel post, it makes it possible to track the parcel in case problems should arise. The goods are insured during shipment and upon receipt, please check the contents of the package. If the package and / or the contents are damaged when you receive it, you must report it to the chosen shipping company immediately, or no later than 2 days after receipt and return the item to us.

by Wilton Denmark is not responsible for goods damaged during transport. by Wilton Denmark reserves the right to make errors and sold out items. By Wilton Denmark has the right to cancel an order due to the above at any time.


The security of by Wilton Denmark’s webshop is top notch, as all communication between our payment system and the cardholder takes place via an encrypted SSL connection (Secure Socket Layer). In other words, only NETS has access to your data. Neither by Wilton Denmark nor other unauthorized persons have the opportunity to see the data exchanged upon purchase. by Wilton Denmark webshop your personal contact information is 100% confidential and we guarantee that no one else can access it.


Delivery takes place with GLS, and you get the package delivered to a parcel shop / parcel box near your place of residence.

Cost of delivery depends on your location. All international orders are sent by GLS. Free shipping within Denmark for purchases of over 1000 DKK

byWilton offers worldwide shipping. All shipments abroad are sent by GLS. Freight charges will appear on the order confirmation before you pay. We send all goods as soon as possible, but please find guidelines for delivery below:We will send the item as soon as possible, however, see the delivery guidelines:

Denmark: 1-3 business days. Scandinavia: approx. 1-6 business days. Europe: approx. 2-6 business days. USA: approx. 5-8 business days. Rest of world: approx. 5-10 business days. Should there be delays with the carrier, by Wilton cannot be held liable. .

Should there be delays with the freight company, by Wilton Denmark can not be held responsible. In case of non-delivery, we will send a new delivery free of charge.


The risk for goods purchased in by Wilton Denmark passes to you as a consumer at the time of delivery.


At ByWilton Denmark’s webshop you can pay with these paymentcards: Dankort, eDankort, VISA, Mastercard, Maestro, Visa Electron, American Express, Maestro, JCB, MobilPay (only DK) and Klarna. All prices in by Wilton Denmark’s webshop are stated in DKK and include 25% VAT. If you order from a country outside the EU you may have to pay local taxes and duties, which we cannot be held responsible for, but orders are subtracted Danish VAT. In this case you will be contacted by the freight company. Be aware that this may delay shipping since the goods are held up in customs. It is the responsibility of the customer to contact to contact the shipping carrier and pay the extra costs inflicted.

Where does my package go?

If your package fails or you become impatient, contact us at +45 49 40 50 81 or at info@bywilton.dk.

Remember to find your order number. We will send you tracking number so you can track your package.


by Wilton Denmark

Tømmerupvej 256

DK 2791 Dragør


Tel. +45 49 40 50 81

E-mail: info@bywilton.dk

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